Working Together

A partnership between our Clinic and our patients

 At Russell Street Dental Clinic we are committed to providing the highest possible standard of care for our patients.  An important part of fulfilling this commitment is ensuring that we work in partnership with you. This helps us understand you and tend to your specific needs.  Below, we describe some of our responsibilities to you and your part in your care.

Treatment plans and estimates

Your dentist can provide a full range of treatment for you.

After a thorough clinical examination, your dentist will describe the treatment that he or she recommends, an estimate of its cost and any alternatives that are available.  Any relevant risks will be discussed.  Where appropriate, the dentist will use photographs and other visual aids to help explain the treatment. Please do not hesitate to ask questions – we want to be sure that you fully understand and agree with the proposed treatment.  The dentist can give you some information to take home, if you’re unsure of any aspect of the treatment.

Most treatment is usually necessary to remove disease. To maintain oral health you need to follow the advice your dentist may give you relating to your treatment.  Home care plays a major role in preventing further problems and that in turn will help you keep an attractive smile, eat in full comfort and should minimise the need for future treatment.  If you do not understand your part in your care, please ask for an explanation.

A written treatment plan and estimate will be provided at your first dental health appointment.  This will show what treatment is required and any related costs.

Appointment times and cancellations

We provide a range of appointment times for patients.  Opening hours are:

Monday to Friday  8:30 am to 5:00 pm

If you need to cancel your appointment, please give us at least 24 hours’ notice to allow us to allocate your appointment time to another patient.  Appointments that are cancelled with less than 24 hours’ notice will be classed as a ‘failed to attend.  If you ‘fail to attend’ two NHS appointments you will lose your NHS place at this clinic. 

Preventive care

The basis of good oral health is preventing dental disease by, for example, appropriate oral hygiene measures, reducing the frequency of consumption of sugary foods and visiting the dentist when recommended. Your dentist and dental hygienist will give you lots of advice and support with caring for your teeth and gums.


We take great care to ensure that our patient records are maintained in strict confidence.  We have Confidentiality, Data Protection and Data Security policies.  Should you require any further information, please let us know.

Paying for your dental care

We provide a range of ways to pay for your dental care and accept payment in cash or credit and debit card.  Private patients pay as you go ie you pay on the day for the treatment received or there is a monthly payment plan scheme.  For NHS treatment there is usually a payment at the beginning of your NHS treatment and any subsequent costs will be explained at your first appointment. If you are exempt (free) there is no charge – it is the patient’s responsibility to inform the clinic which benefit you receive that entitles you to free treatment.  NHS charges can be confusing, always check prior to any treatment how much you need to pay and ensure you have money to cover any costs. In some instances it may be necessary to re-schedule treatment appointments if you are unable to pay for your NHS dental care.

Repairs and replacements

Our dental treatment is provided to a very high standard but occasionally treatment may need to be replaced or repairs may need to be undertaken.  Our clinic policy is normally to provide repairs or replacements free of charge ‘if’ the treatment fails within one year – this will have to be assessed by the dentist. Recovery from any dental treatment can take a while and differs with each person however, please contact us immediately if you experience difficulty after any treatment or are concerned in anyway, we will always be happy to discuss this with you.

If you have any comments

We recognise that regular feedback helps us improve our services. So if you have any comments about the care or service you have received at the clinic please complete one of our (anonymous) patient questionnaires located in the main reception area of the clinic.  Or feel free to speak with any member of staff we are all happy to help.  Details are also available on the notice boards for further contact information for private treatment and NHS treatment.