NHS Broken Appointment Policy

We do not charge for missed or late cancelled NHS appointments.

However, if you fail to attend or late cancel (within 24hrs of the appointment)  two appointments within a twelve month period we will no longer be able to offer you further NHS treatment at this clinic.

This is in line with the Local Health Board ‘two strikes and you are out’ NHS policy.

Please give at least 24 hours notice for any cancellations.  If you turn up late ie after your scheduled appointment this will be classed as a failed to attend.  This also applies to children’s appointments.

We have a long waiting list of people wanting NHS dental treatment and receive on average 10 to 15 enquiries every working day from people looking for an NHS dentist. Failed to attend appointments cost the NHS  a significant amount of money and  deprive these people who need NHS dental treatment.