Your Patient Experience

Visiting a dental Clinic – click and watch this short video by Colgate providing a general overview of visiting your dentist) 
As a new patient, your first appointment will be a consultation and full dental health examination.  We  will check your teeth, gums, oral hygiene, soft tissues, bite and any crowns or fillings that you already have. We will look for signs of dangerous diseases like oral cancer and other systemic diseases that can present in the mouth. We will also make a note of how susceptible you are to tooth decay and gum disease and set an appropriate interval for prevention visits, routine examinations and x-rays.

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We will take your medical and dental history and any concerns you have about dentistry into account when planning a course of dental treatment for you.  We will take some X rays and discuss a provisional treatment plan. You may be shown images on the intra oral camera or x rays on screen if it helps you to understand why certain treatments are being prescribed.   A printed estimate will be provided at this time and you will be asked to sign  it to show you understand what treatment is being prescribed and agree to any relevant costs.
Treatment plans and estimates: Sometimes a written treatment plan needs to be updated part way through the course of treatment as more information is gathered and more appropriate treatments discussed and advised.  Examples of this are when a tooth with a large cavity is estimated as a large filling.  It is possible that once the decay has been removed from the tooth further treatment requirements may become apparent such as the need for root canal treatment and a crown.   Long complicated treatment plans are much more likely to need modification part way through a course of treatment than short simple treatment plans.  If this occurs we will discuss the changes with you and produce another written estimate.

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Regular Dental Care: Once you have completed your first course of treatment you have the opportunity of receiving regular dental care at this practice.  You also  have access to the emergency care scheme which means that if you ring up in pain you will be seen quickly, often within 24 hours.  As long as you attend your regular examinations your remain registered here.   If you do not attend appointments for over 18 months your registration may lapse and not only do you have to repeat the new patient procedure but you do not have access to the emergency care scheme.

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Referrals:  Certain treatments are not carried out here and patients are referred to specialists.  These treatments include, orthodontics, implants, complex surgical, complex bite, complex root canal, complex aesthetic, tempero-mandibular joint problems, snoring problems and second opinions.