NHS Free Helpline

111 is the new, completely free way to contact the NHS for dental or medical help from landlines and mobiles. The new service is being piloted in the Abertawe Bro Morgannwg University Health Board (ABMU) area, which means you can currently only use the service if you are registered with a GP practice in Swansea, Neath Port Talbot or Bridgend.

The service is an amalgamation of NHS Direct Wales and the GP out-of-hours service and is currently being piloted in Swansea, Neath Port Talbot and Bridgend. If you live outside these areas or are registered with a GP practice in another county, you won’t be able to ring 111.

The 111 service is available 24 hours a day, seven days a week, and you can use it both for health information and advice and to access urgent care, including dental emergencies.

How it Works 
Sometimes it’s difficult to know which service to contact and when, so introducing this memorable three-digit number will make it easier not just to access health information and advice if you are ill are unsure what to do, but to access urgent care once your GP or dental surgery has closed.

If you are deaf, and a Typetalk user, you can access the service on 18011 111.

Benefits 
Sometimes people think that the ambulance service and the Emergency Department are the only places available, especially at night or weekends.

Calling 111 will help to signpost you to the right service – for example, a dentist, GP, nurse, pharmacist or a Minor Injury Unit – where you will often be seen far more quickly than in an Emergency Departments, which focus on patients with major illnesses or injuries.

Remember, 999 should only ever be used when there is a life-threatening emergency, so if it is not an emergency, use 111.  NOTE: Dental pain is not classed as an emergency. The following are classed as emergencies:

  • Dental bleeding that will not stop.
  • Acute Spreading infection (Swelling of the lip, tongue or cheek).
  • Damage to teeth or jaws as a result of accident.

 

If you have difficulty accessing the 111 service please ring 08 45 46 47.